Nolting Pro 24 longarm quilting machine FQ & A

This page is designed to answer some of the questions you

may have about Nolting longarm machines and the services

we provide.  Please call us if you do not find the answer to

your question(s) in our website.  585-226-2577

How much space will I need for my Nolting machine and frame? Although the foot print of the frame with machine on it is 12’ long (standard frame length) and 48” wide, you do need a comfortable space around the system to walk and work.  Plan on a minimum space of 14’ long and 8’ wide.  The frame can be pushed almost close to a wall on the left end leaving about 2 feet on the right end to advance the quilt and walk behind the frame.  A good way to visualize the space the frame/system will take up is to mark the dimensions on the floor with painters tape.  That way you can see whether or not there is room enough to move comfortably around the frame to work. How much maintenance is required to take care of the machine? Nolting machines are very easy to maintain.  The four red dots on the machine head are oil wicks which only need one drop of oil each every 8 hours of quilting.  The bobbin hook area should be oiled with one drop of oil every 3-4 bobbin changes, or more frequently if there is a lot of lint from the quilting process. Do Nolting machines need to be returned to the dealer every year for service? No.  The internal working parts of the machine are sealed and do not need servicing.  Simply keeping your machine clean, removing lint, and oiling the four red oil wicks and bobbin hook are all that is required. Does Nolting make frames other lengths than the 12’? Nolting fabrication at the factory is happy to make other lengths of frames.  For $100 extra, Nolting will build a 10’, 14’, or other custom length frame.  This is a real bargain!! Do you take trades of other brands of mid- or longarm machines? Although you probably could get more for your other brand mid- or longarm by selling it yourself, we would consider taking your machine/system in trade toward a Nolting.  For ideas on how and where to advertise your machine/system, give us a call. Who do I contact if I have a problem with my Nolting? Although problems are rare, call your dealer first as they are trained and often are able to help you.  If your dealer is not able to help you, Nolting has an excellent tech department.  Often your issue can be solved right over the phone.  Delightful Quilting & Sewing is factory trained.  If you need help, give us a call. What if my machine goes out of adjustment, the take up lever is out of sync, or the timing needs adjustment? When something happens, call your dealer to diagnose the problem.  Because Nolting machines have built in adjustment modes some of these issues can easily and quickly be corrected over the phone.  Your dealer can often walk you through the adjustment and get you back to quilting quickly. When a machine goes “out of timing” it needs to be determined what caused the problem first.  Learning to recognize a correctly timed machine is a good skill.  Many Nolting owners even learn how to time their machines.  What kind of training do I receive with the purchase of a Nolting system? Delightful Quilting & Sewing believes it is very important to know how to use your Nolting to enjoy it to its fullest.  As a result, Joyce, a longarm quilter will give training on the day of delivery in loading a quilt (practice quilt suggested), how to use your Nolting, and how to take care of it.  In addition, you will receive a FREE three hour new owner class at our Avon, NY studio where you will review initial training and learn how to longarm quilt.  More on our classes. What is the warranty on Nolting longarm machines? New and demo Nolting machines that Delightful Quilting & Sewing sells have a full five year warranty on parts and labor for manufacturer defects.  Use Nolting machines that have been factory refurbished have a one year warranty on parts and labor.  The warranty does not cover electronic parts (controllers) that are damages by static, magnetic, power surges, or lightening.  The warranty also does not cover parts that normally will wear or could be damaged, including, but not limited to, throat plates, needle bar assembly, tension discs, bobbin cases, etc. Who will deliver and set up my system? If you purchased your system directly from us, or at a national show and you live in our region, Delightful Quilting & Sewing will deliver, set up and train you on your Nolting longarm.  We are an authorized Nolting Dealer, trained to sell and service Nolting longarm machines.  See our services.  Note: If you attend a national show to try out the different longarm brands, which we encourage you to do, and you decide that Nolting is the one, you can request that Delightful Quilting & Sewing be your “dealer.” Will I get a better price if I purchase at a national show, regional or local show, or call Nolting directly? No.  All Nolting dealers are bound by contract with Nolting and the price of each machine/system is determined by Nolting.  The price will be the same at a national show, a regional or local show.  Even if you call Nolting directly, the price is the same.  Sales directly with Nolting are usually referred to a local or regional dealer for delivery, set up, training, and service.  You are encourage to work directly with a dealer. Is financing available? Yes.  Two finance companies, Red Thread and ACG, are familiar with the sewing and quilting industry.  Both have several finance options.  Nolting also has a Lay Away Plan - call us for information. 585-226-2577 Another option would be to contact your local bank or credit union. What if after getting my Nolting/system I think I should have gotten a different size or model? Nolting has a 6-month “trade” policy.  If you feel a different model or size would have been a better decision, Delightful Quilting & Sewing and Nolting will apply what you paid toward the different model/size that you want. What kind of thread can I use with the Nolting? Nolting machines are commercial machines built from the ground up for quilting.  It is best to use top quality thread of any type of thread you may choose.  Nolting can accommodate all size threads and stitches well with cotton, poly and blends.  We recommend using a Towa Bobbin Gauge to adjust the bobbin tension correctly every time which makes adjusting the top thread tension much easier. Where are Nolting machines and frames made? All Nolting machines and frames are made in the heartland of America, Hiawatha, Iowa.  Frames are fabricated of steel and powder coated in the Nolting factory.  In the Nolting machine shop, machine heads are formed and cut on a CNC machine from a block of aluminum.  Other machine parts are cut from aluminum tubing and sheet metal.   After going to the paint shop, the assemblers install the drive mechanism in each machine by hand and make adjustments.  Every machine and frame is sent to the test area where it is fully assembled and tested before it leaves the factory.  The reason it takes several weeks to receive your Nolting longarm/system is because every system is custom built for the customer. Made in USA.

Delightful Quilting & Sewing

Dealer for Nolting® Longarm and IntelliQuilter Avon, NY
“Helping To Make Your Quilting Journey A Delightful One” Delightful Quilting & Sewing, Avon, NY (by appointment) 585-226-2577
Ron (left) Training at Nolting Factory
Nolting Pro 24 longarm quilting machine FQ & A

This page is designed to answer some of the

questions you may have about Nolting longarm

machines and the services we provide.  Please

call us if you do not find the answer to your

question(s) in our website.  585-226-2577

How much space will I need for my Nolting machine and frame? Although the foot print of the frame with machine on it is 12’ long (standard frame length) and 48” wide, you do need a comfortable space around the system to walk and work.  Plan on a minimum space of 14’ long and 8’ wide.  The frame can be pushed almost close to a wall on the left end leaving about 2 feet on the right end to advance the quilt and walk behind the frame.  A good way to visualize the space the frame/system will take up is to mark the dimensions on the floor with painters tape.  That way you can see whether or not there is room enough to move comfortably around the frame to work. How much maintenance is required to take care of the machine? Nolting machines are very easy to maintain.  The four red dots on the machine head are oil wicks which only need one drop of oil each every 8 hours of quilting.  The bobbin hook area should be oiled with one drop of oil every 3-4 bobbin changes, or more frequently if there is a lot of lint from the quilting process. Do Nolting machines need to be returned to the dealer every year for service? No.  The internal working parts of the machine are sealed and do not need servicing.  Simply keeping your machine clean, removing lint, and oiling the four red oil wicks and bobbin hook are all that is required. Does Nolting make frames other lengths than the 12’? Nolting fabrication at the factory is happy to make other lengths of frames.  For $100 extra, Nolting will build a 10’, 14’, or other custom length frame.  This is a real bargain!! Do you take trades of other brands of mid- or longarm machines? Although you probably could get more for your other brand mid- or longarm by selling it yourself, we would consider taking your machine/system in trade toward a Nolting.  For ideas on how and where to advertise your machine/system, give us a call. Who do I contact if I have a problem with my Nolting? Although problems are rare, call your dealer first as they are trained and often are able to help you.  If your dealer is not able to help you, Nolting has an excellent tech department.  Often your issue can be solved right over the phone.  Delightful Quilting & Sewing is factory trained.  If you need help, give us a call. What if my machine goes out of adjustment, the take up lever is out of sync, or the timing needs adjustment? When something happens, call your dealer to diagnose the problem.  Because Nolting machines have built in adjustment modes some of these issues can easily and quickly be corrected over the phone.  Your dealer can often walk you through the adjustment and get you back to quilting quickly. When a machine goes “out of timing” it needs to be determined what caused the problem first.  Learning to recognize a correctly timed machine is a good skill.  Many Nolting owners even learn how to time their machines.  What kind of training do I receive with the purchase of a Nolting system? Delightful Quilting & Sewing believes it is very important to know how to use your Nolting to enjoy it to its fullest.  As a result, Joyce, a longarm quilter will give training on the day of delivery in loading a quilt (practice quilt suggested), how to use your Nolting, and how to take care of it.  In addition, you will receive a FREE three hour new owner class at our Avon, NY studio where you will review initial training and learn how to longarm quilt.  More on our classes. What is the warranty on Nolting longarm machines? New and demo Nolting machines that Delightful Quilting & Sewing sells have a full five year warranty on parts and labor for manufacturer defects.  Use Nolting machines that have been factory refurbished have a one year warranty on parts and labor.  The warranty does not cover electronic parts (controllers) that are damages by static, magnetic, power surges, or lightening.  The warranty also does not cover parts that normally will wear or could be damaged, including, but not limited to, throat plates, needle bar assembly, tension discs, bobbin cases, etc. Who will deliver and set up my system? If you purchased your system directly from us, or at a national show and you live in our region, Delightful Quilting & Sewing will deliver, set up and train you on your Nolting longarm.  We are an authorized Nolting Dealer, trained to sell and service Nolting longarm machines.  See our services.  Note: If you attend a national show to try out the different longarm brands, which we encourage you to do, and you decide that Nolting is the one, you can request that Delightful Quilting & Sewing be your “dealer.” Will I get a better price if I purchase at a national show, regional or local show, or call Nolting directly? No.  All Nolting dealers are bound by contract with Nolting and the price of each machine/system is determined by Nolting.  The price will be the same at a national show, a regional or local show.  Even if you call Nolting directly, the price is the same.  Sales directly with Nolting are usually referred to a local or regional dealer for delivery, set up, training, and service.  You are encourage to work directly with a dealer. Is financing available? Yes.  Two finance companies, Red Thread and ACG, are familiar with the sewing and quilting industry.  Both have several finance options.  Nolting also has a Lay Away Plan - call us for information. 585- 226-2577 Another option would be to contact your local bank or credit union. What if after getting my Nolting/system I think I should have gotten a different size or model? Nolting has a 6-month “trade” policy.  If you feel a different model or size would have been a better decision, Delightful Quilting & Sewing and Nolting will apply what you paid toward the different model/size that you want. What kind of thread can I use with the Nolting? Nolting machines are commercial machines built from the ground up for quilting.  It is best to use top quality thread of any type of thread you may choose.  Nolting can accommodate all size threads and stitches well with cotton, poly and blends.  We recommend using a Towa Bobbin Gauge to adjust the bobbin tension correctly every time which makes adjusting the top thread tension much easier. Where are Nolting machines and frames made? All Nolting machines and frames are made in the heartland of America, Hiawatha, Iowa.  Frames are fabricated of steel and powder coated in the Nolting factory.  In the Nolting machine shop, machine heads are formed and cut on a CNC machine from a block of aluminum.  Other machine parts are cut from aluminum tubing and sheet metal.   After going to the paint shop, the assemblers install the drive mechanism in each machine by hand and make adjustments.  Every machine and frame is sent to the test area where it is fully assembled and tested before it leaves the factory.  The reason it takes several weeks to receive your Nolting longarm/system is because every system is custom built for the customer. Made in USA.

Delightful Quilting & Sewing

Dealer for Nolting® Longarm and IntelliQuilter Avon, NY
“Helping To Make Your Quilting Journey A Delightful One” Delightful Quilting & Sewing, Avon, NY (by appointment) 585-226-2577
Ron (left) Training at Nolting Factory